At Niva Blue, we value our customers and aim to ensure your complete satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which you can request a return, replacement, or refund.
1. Eligibility for Return
We accept returns only under the following conditions:
The product received is damaged, defective, or incorrect.
The return request is made within 7 days of delivery.
The product is unused, unopened, and in its original packaging.
Please note that products that have been used, damaged due to mishandling, or are missing original packaging are not eligible for return.
2. Return Process
To initiate a return:
Contact our customer support team at [Your Email/Phone] within 7 days of delivery.
Provide your order number, details of the issue, and supporting images if applicable.
Once your request is approved, our team will guide you through the return process.
3. Replacement Policy
If the product is confirmed to be damaged or incorrect, we will provide a replacement of the same item at no additional cost.
In case the product is out of stock, you may choose an alternative product or request a refund.
4. Refund Process
Refunds are processed in the following situations:
When a product is unavailable and the customer does not wish to receive a replacement.
When the returned product meets all eligibility conditions.
Once approved, the refund will be processed within 7–10 business days to your original mode of payment.
5. Non-Returnable Items
Certain items are not eligible for return or refund, such as:
Products purchased in bulk or under special discounts.
Used or opened cleaning products, soaps, or detergents.
Custom-labeled or private-labeled products.
6. Cancellation Policy
Orders can be cancelled within 24 hours of purchase if the item has not yet been dispatched. Once shipped, the order cannot be cancelled.